On-site
Hyderabad
Posted on 2026-05-14
Job Description
Job Summary
We are seeking an experienced SAP CS (Customer Service) Consultant with strong expertise in SAP S/4HANA Customer Service module to support implementation, rollout, and support engagements in the Retail Electronics industry. The consultant will act as a Subject Matter Expert (SME) for Warranty, Service, and Repair processes.
The role involves understanding business requirements, configuring SAP CS solutions, managing service-related master data, supporting testing activities, resolving production issues, and ensuring smooth service operations across stores and service centers.
Roles & Responsibilities
1. Understand and analyse existing business processes in SAP CS module and translate business requirements into functional solutions aligned with service and warranty best practices.
2. Prepare detailed test scripts based on the Business Process Master List (BPML) and perform Unit Testing and Integration Testing for service scenarios.
3. Validate existing CS master data and prepare required master data for testing and project activities.
4. Test and validate standard Fiori Apps related to the SAP CS module in S/4HANA environments.
5. Work closely with Customer Service stakeholders to ensure all service notifications, repair, and warranty scenarios are properly tested and documented.
6. Document test results, prepare user manuals, maintain issue logs, and provide regular project updates to stakeholders.
7. Monitor and validate background jobs, inbound and outbound queues, and resolve integration-related issues.
8. Resolve production issues from stores, DCs, and Service Centers related to Service Notifications, Service Orders, warranty processing, and master data.
9. Identify and clear queue failures, stuck IDocs, and stock status inconsistencies impacting service processes.
10. Support rollout activities and post-go-live stabilization in the CS landscape.
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Must-Have Skills
- 8–10 years of SAP experience with strong hands-on expertise in SAP CS and SAP SD (minimum 4 years in each), especially in retail service operations including Service Notifications, Repairs, and Service Orders.
- At least one full end-to-end ECC or S/4HANA SAP implementation as a CS Consultant, along with experience in rollout and support projects.
- Strong knowledge of Warranty Management, Serial Number Management, Equipment and Functional Location master data, and service repair processes.
- Hands-on experience in Service Notifications, Service Orders, Service Order Settlement, preventive and corrective maintenance planning, and integration with SD for billing and returns.
- Good understanding of maintenance task lists, Bills of Materials (BOMs), pricing, periodic billing, and return processes.
- Experience in interface monitoring, IDoc handling, background job validation, and resolving service-related system issues.
- Strong communication skills with the ability to work independently and collaborate effectively with service, store, and technical teams.
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Nice-to-Have Skills
- Knowledge of S/4HANA Activate Methodology.
- Experience in Advanced Return Management.
- Experience in activating and testing standard Fiori Apps related to CS module transactions.
- SAP Certification in CS or PM module.
- Working experience in SAP PM module.
- Prior experience working in Retail or Electronics industry environments.
Position Closed
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Key Information
Industry
Retail / Electronics
Work Experience
8 years to 10 years
City
Hyderabad
State/Province
Telengana
Country
India
Zip/Postal Code
560001
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