We're looking for a highly empathetic and experienced Customer Support & Success Associate to support our high-value customers, primarily across the US, UK, and other Western regions. This role demands more than just query resolutionit requires a genuine understanding of customer concerns, emotional connection, and a commitment to providing thoughtful, solution-oriented support. A successful candidate is dependable, resourceful, and thrives in a structured yet flexible service environment. What Youll Do:
- Deliver timely, personalized support via chat, email, WhatsApp, social media, and voice (inbound/outbound) channels.
- Identify the root of customer concerns and offer empathetic, well-informed guidance.
- Build strong rapport with high-profile customers through attentive listening and thoughtful communication.
- Maintain accurate service records and follow through on resolutions in a timely manner.
- Work closely with internal teams to resolve escalated concerns swiftly and effectively.
- Stay current with product and process updates to provide reliable support.
- Consistently meet performance standards including resolution time, quality, and customer satisfaction.
What Were Looking For:
- 3+ years of experience in a customer-facing support or success role, preferably handling high-value international customers.
- Excellent English communication skills (written and verbal) with a professional and compassionate tone.
- Ability to work in rotational shifts, including nights and weekends, as part of a 24/7 support environment.
- Comfortable managing responsibilities in a remote night shift setting with access to a personal computer/laptop and a stable high-speed internet connection.
- Open to supporting during holidays, as needed, to ensure uninterrupted customer experience.
- Graduate in any discipline with excellent time management and multitasking abilities.
Preferred Skills:
- Experience with CRM tools such as Zendesk, Freshdesk, Salesforce, or similar platforms.
- Proficiency in MS Office (Excel, Word).
- Background in e-commerce, SaaS, or service-based industries is an advantage.
- Proactive, detail-oriented, and committed to delivering a world-class customer experience.
Interested candidates are welcome to walk in for interviews at our office from Monday to Friday, between 10:00 AM and 03:00 PM.
AstroVed.com Private Limited
Prince Info Park (4th Floor, Block‑A)
Plot 81‑B, 2nd Main Road
Ambattur Industrial Estate
Chennai 60005
Selected candidates will be expected to join us within a week or preferably within a couple of days.
Job Type: Full-time
Pay: ₹300,000.00 - ₹425,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
