Job Description – Ticketing Executive
Job Title: Ticketing Executive
Department: Ticketing
Industry: Travel & Tourism
Experience: 1–3 Years
Location: [Madurai]
Employment Type: Full-Time
Job Summary
We are looking for a skilled and customer-focused Ticketing Executive to handle flight reservations, ticket issuance, cancellations, reissues, and other ticketing-related activities. The candidate should have good knowledge of airline booking systems and excellent communication skills.
Key Responsibilities
- Handle domestic and international flight bookings and reservations.
- Search and provide suitable flight options based on customer requirements.
- Issue, reissue, cancel, and modify flight tickets.
- Handle ticket refunds and schedule changes as per airline policies.
- Check fare rules, baggage allowance, cancellation charges, and applicable penalties.
- Coordinate with airlines, GDS providers, and internal teams for ticketing-related issues.
- Maintain accurate records of bookings, payments, and ticket transactions.
- Handle customer queries and provide timely support regarding flight bookings.
- Monitor flight schedules, delays, cancellations, and rescheduling.
- Ensure all ticketing transactions are completed accurately and on time.
- Coordinate with the Sales and Operations teams to support customer requirements.
- Follow airline policies and company procedures.
Required Skills
- Good knowledge of Domestic & International Air Ticketing.
- Knowledge of GDS systems such as Amadeus, Galileo, or Sabre.
- Knowledge of fare rules, ticketing, reissue, cancellation, and refund procedures.
- Good communication and customer-handling skills.
- Strong attention to detail and accuracy.
- Good computer and MS Office skills.
- Good coordination and problem-solving skills.
Qualifications
- Any Bachelor's degree is preferred.
- Candidates with relevant experience in travel agencies, airlines, or ticketing companies are preferred.
Preferred Experience
- 1–3 years of experience in air ticketing.
- Experience handling both domestic and international bookings will be an advantage.
Salary
₹18,000 – ₹22,000 per month, depending on experience and skills.
Benefits
- Competitive salary
- Career growth opportunities
- Travel industry exposure
- Supportive work environment
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
