Job Description – F&B ServerPosition
F&B Server
Department
Food & Beverage Service
Reports To
Restaurant Manager / F&B Supervisor
Location
The Marque Club, Hyderabad
About The Marque Club
The Marque Club is a premium lifestyle destination where exceptional hospitality meets refined luxury. We are committed to delivering memorable dining and social experiences through personalized service, elegant ambience, and impeccable attention to detail.
Job Summary
The F&B Server is responsible for delivering an outstanding dining experience by providing professional, courteous, and efficient food and beverage service to members and guests. The role requires excellent product knowledge, attention to detail, and a passion for hospitality while maintaining The Marque Club's luxury service standards.
Key Responsibilities
- Welcome members and guests warmly and escort them to their tables when required.
- Present menus and explain food, beverages, daily specials, and recommendations.
- Accurately take food and beverage orders using the POS system.
- Serve food and beverages according to established service standards.
- Ensure table setup, presentation, and cleanliness before, during, and after service.
- Monitor guest satisfaction and promptly address requests or concerns.
- Coordinate effectively with the kitchen and bar teams to ensure timely service.
- Upsell menu items, signature dishes, premium beverages, and special promotions.
- Maintain knowledge of menus, ingredients, allergens, and preparation methods.
- Clear tables efficiently and prepare them for the next guests.
- Follow hygiene, food safety, and sanitation standards at all times.
- Handle billing, process guest payments, and ensure billing accuracy when required.
- Assist in banquet, private events, and club functions as assigned.
- Maintain stock levels of service stations and report shortages.
- Follow all company policies, grooming standards, and SOPs.
Required Qualifications
- Diploma or Bachelor's degree in Hotel Management or Hospitality is preferred.
- 1–3 years of experience in restaurants, luxury hotels, premium clubs, or fine dining establishments.
- Freshers with excellent communication skills and a positive attitude may also be considered.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong communication skills in English and local language.
- Professional grooming and presentation.
- Knowledge of food and beverage service standards.
- Ability to work in a fast-paced environment.
- Teamwork and collaboration.
- Strong attention to detail.
- Basic POS and billing knowledge.
- Upselling and sales skills.
- Problem-solving and guest handling abilities.
- Flexibility to work shifts, weekends, and holidays.
Preferred Attributes
- Passion for luxury hospitality.
- Positive attitude with a guest-first mindset.
- Ability to remain calm under pressure.
- High standards of professionalism and integrity.
- Eagerness to learn and grow within the organization.
Key Performance Indicators (KPIs)
- Guest Satisfaction Scores
- Order Accuracy
- Service Speed
- Upselling Performance
- Table Turnaround Time
- Grooming & SOP Compliance
- Attendance & Punctuality
- Teamwork & Collaboration
What We Offer
- Opportunity to work with a premium lifestyle club.
- Career growth and learning opportunities.
- Professional training and development.
- Collaborative and dynamic work environment.
- Competitive compensation and employee benefits.
Benefits:
Work Location: In person
