Job Description: Telecaller – Real Estate Sales
Company Overview
GAJ Group is a leading real estate organization committed to delivering exceptional residential and commercial property solutions. We are seeking an enthusiastic and customer-focused Telecaller to support our sales team by generating quality leads, nurturing prospects, and contributing to business growth.
Position
Telecaller – Real Estate Sales
Location
Vadodara, Gujarat
Employment Type
Full-Time
Job Summary
The Telecaller – Real Estate Sales will be responsible for engaging potential customers through outbound and inbound calls, understanding their property requirements, generating qualified leads, and coordinating site visits with the sales team. The ideal candidate should possess strong communication skills, a persuasive approach, and the ability to build lasting customer relationships.
Key Responsibilities
- Contact prospective customers through outbound calls and follow up on marketing-generated leads.
- Provide detailed information about projects, property features, pricing, payment plans, and ongoing offers.
- Understand customer requirements and qualify leads based on their buying intent and budget.
- Schedule site visits, meetings, and property presentations for the sales team.
- Maintain regular follow-ups with prospects to increase engagement and conversion opportunities.
- Accurately update customer interactions, inquiries, and lead status in CRM systems.
- Handle customer queries professionally and ensure prompt responses.
- Coordinate with sales and marketing teams for lead management and campaign follow-ups.
- Achieve daily, weekly, and monthly lead generation and appointment targets.
- Build and maintain strong relationships with prospective customers to enhance customer experience.
Required Qualifications
- Bachelor's degree or equivalent qualification.
- 6 month –1 years of experience in tele calling, tele sales, customer support, or sales.
- Freshers with excellent communication skills may also apply.
- Proficiency in MS Office and basic CRM tools.
- Fluency in English, Hindi, and Gujarati preferred.
Required Skills
- Excellent verbal and interpersonal communication skills.
- Strong persuasion and negotiation abilities.
- Customer-centric mindset with problem-solving skills.
- Ability to handle a high volume of calls efficiently.
- Strong follow-up and relationship management skills.
- Self-motivated, target-oriented, and proactive.
- Good organizational and time management skills.
Preferred Experience
- Experience in real estate sales, property consulting, or lead generation.
- Familiarity with property inquiries, site visit coordination, and customer follow-ups.
- Knowledge of local real estate market trends is an advantage.
Key Performance Indicators (KPIs)
- Number of calls made per day.
- Qualified leads generated.
- Site visits scheduled and attended.
- Lead-to-appointment conversion ratio.
- Customer engagement and follow-up effectiveness.
- Achievement of monthly performance targets.
Compensation & Benefits
- Competitive fixed salary.
- Attractive performance-based incentives.
- Career advancement opportunities.
- Training and professional development programs.
- Positive and collaborative work environment.
Working Hours
- Monday to Saturday
- 9:00 AM to 7:00 PM
- One fixed weekly off
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
