It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Responsibilities (KRAs / deliverables / job expectations)
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Order Management
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Reviewing business orders and generating Sales Orders in the ERP while ensuring Products/Parts, Pricing and Delivery Terms as per agreed terms.
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Ensuring orders visibility by timely sharing of order confirmations to Customers/Opco Sales Team.
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Releasing delivery Orders/ dispatch Plan to the Warehouse team to enable picking & packing activity and ensuring products are shipped within defined time frame.
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Post delivery coordination with customer/sales team.
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Operations
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Driving dispatch operations from warehouse.
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Preparing dispatch plan, inventory allocation as per FIFO.
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Ensuring standard quality packing practice.
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Coordination with logistics service provider to ensure shipment is dispatched as per plan.
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Shipment tracking and monitoring as per standard TAT norms.
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Coordinating and facilitating reverse logistics.
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Ensuring adequate quantity of packing materials at warehouse.
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Customer Coordination
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Providing visibility to customers regarding inventory availability and shipments.
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Coordination for advance payments and credit limits.
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Providing solutions to customer grievances.
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Master Data Management-
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Creation of BOM and related Master.
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Managing the master data & records.
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Stakeholder Management/Coordination
- Engage with the finance team for invoice and related documents for the shipments.
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Communicating & updating the sales teams/customers on operational and mandate arrangements to ensure smooth logistics flow.
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Effectively monitor and measure the risks related to KPI’s like TAT, OTD, Quality.
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Monthly connect with warehouse operations team to review & monitor the gaps and good practices.
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Quarterly connect with domestic logistics provider to review the performance.
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Reporting & MIS
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Maintain regular MIS data – DSR, Sales order reports, Sales revenue reports, Shipment Tracker and monthly operational MIS.
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Monitor the effectiveness of warehouse and service provider through monthly MRM reports and score evaluation.
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Effective cost management on operations like freight: Air/Road, and warehousing.
Critical Success factors (critical / high impact aspects of role)
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Keen customer focus and high value driven working approach.
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KPI driven operations to ensure effective operation management in terms of warehousing, process and logistics.
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Coordination between internal & External stakeholders of the supply chain.
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Effective understanding of Inventory and its saleable behaviour of high mix products.
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Effective and sound understanding of risk management & regulatory compliances subjected to business applicability.
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Effective liaising and collaboration with the business partners associates.
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Drive the SLAs with the logistics partners to ensure they meet the set performance standards.
- Flexibility & Adaptability towards a very dynamic business environment.
Academic qualification
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Graduate from a reputed institute, preferably B.E./ B. Tech.
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Postgraduate/ Certificate in operations management will be an advantage.
Experience (exposure)
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7-8 years overall experience in supply chain operations management.
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At least 6-7 years of experience in managing customers’ orders and sales team.
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6-7 years of experience in handling warehouse operations preferably in a multi-product company.
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Experience in working in MNC.
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Experience in leading as a unit lead or section lead.
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ERP experience along with other order mgmt. tools is preferable.
Key attributes (critical functional competencies)
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Warehouse operations management.
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Order Management & Material Planning.
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Experienced with ERP system and environment.
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Domestic outbound Logistics.
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Understanding of Regulatory norms & compliance subjected to distribution process.
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Proficiency in MS- Office tools (Intermediate to expert level)
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Comfortable in adapting dynamic business environment.
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Experienced in dealing with wide range of product mix.
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Ability & exposure to analytics tools and platform will be an added advantage.
Competencies (fundamental skills and attitudes)
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High integrity & Transparent.
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Organized.
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High quality and process oriented.
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Customer Focussed.
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Proactive Ownership and Accountable.
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Agile and Adaptable.
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Problem Solving & Result Oriented.
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Responsive & Collaborative.
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Collaborative & Team Player.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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