Core Responsibilities
- Customer Communication: Respond promptly to customer inquiries, complaints, and feedback via phone, email, live chat, and social media.
- Issue Resolution: Troubleshoot and resolve product or service issues, escalating complex cases to the appropriate departments when necessary.
- Product Knowledge: Develop in-depth knowledge of company products, services, pricing, and policies to provide accurate information.
- Documentation & Reporting: Maintain accurate records of all interactions using Customer Relationship Management (CRM) software.
- Quality Assurance: Meet performance metrics such as First Contact Resolution (FCR) and Customer Satisfaction Score (CSAT).
Key Requirements & Qualifications
- Education: A Bachelor’s degree in Business, Communications, or a related field
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
