Job Title: CRM Executive
Location : Noida
Employment Type: Full-Time
Experience Required: 1–3 Years
Job Summary:
We are seeking a proactive and customer-focused CRM Executive to manage customer relationships, maintain customer databases, handle inquiries, and ensure excellent customer service. The ideal candidate will be responsible for improving customer satisfaction, maintaining client records, and supporting business growth through effective customer relationship management.
Key Responsibilities:
- Manage and maintain customer records in the CRM system.
- Handle customer inquiries, complaints, and service requests professionally.
- Follow up with leads, prospects, and existing customers.
- Maintain regular communication with clients to ensure customer satisfaction.
- Coordinate with sales and operations teams to resolve customer concerns.
- Generate CRM reports and maintain accurate customer data.
- Track customer interactions and update records regularly.
- Assist in customer retention and engagement initiatives.
- Monitor customer feedback and suggest improvements.
- Ensure timely response to customer queries via phone, email, and other communication channels.
Required Skills:
- Excellent verbal and written communication skills.
- Strong customer service and relationship management abilities.
- Good knowledge of CRM software and Microsoft Office.
- Strong organizational and multitasking skills.
- Problem-solving and conflict-resolution abilities.
- Attention to detail and data management skills.
Qualifications:
- Bachelor's Degree in Business Administration, Marketing, Management, or related field.
- Experience in Customer Relationship Management, Customer Support, or Client Handling preferred.
Preferred Attributes:
- Positive attitude and professional behavior.
- Ability to work independently and as part of a team.
- Strong follow-up and coordination skills.
Salary:
As per company standards and experience.
Benefits:
- Career Growth Opportunities
- Performance-Based Incentives
- Professional Development & Training
- Supportive Work Environment
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
