We are seeking an energetic, persuasive, and detail-oriented Customer Relationship Manager with at least 3 years of experience in customer-facing roles. In this position, you will serve as the primary link between our company and our valued clients. The ideal candidate possesses top-tier communication skills, exceptional persuasive abilities, and a proven track record of maintaining high customer retention and driving business growth through strategic account management.
Key Responsibilities
- Relationship Building: Build, maintain, and strengthen long-term relationships with existing clients to ensure satisfaction and loyalty.
- Customer Retention & Up-selling: Persuasively present and sell new products, services, or upgrades to existing accounts based on client needs.
- Escalation & Issue Resolution: Act as the first point of contact for customer inquiries, grievances, and complex complaints, resolving issues swiftly with tact and empathy.
- Cross-Functional Collaboration: Work closely with sales, support, and product teams to deliver seamless customer experiences and align solutions with client expectations.
- Client Onboarding: Guide new clients through a smooth onboarding process, ensuring they fully understand our product/service offerings.
- Data & CRM Management: Maintain accurate client records, interaction logs, and pipeline reports within the CRM database.
- Feedback Collection: Regularly gather customer feedback and insights to inform product, service, and operational improvements.
Key Qualifications & Requirements
- Experience: Minimum 3 years of hands-on experience in customer relationship management, account management, or customer success.
- Communication Skills: Excellent verbal and written communication skills; ability to articulate complex solutions clearly and professionally.
- Convincing & Persuasive Ability: Strong negotiation skills with a demonstrated track record of converting leads, resolving sensitive retention risks, and pitching new offers effectively.
- Problem-Solving: Active listening skills with a solutions-oriented mindset when handling demanding or dissatisfied clients.
- Technical Proficiency: Proficiency with CRM software and standard office productivity suites (Microsoft Office).
- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent practical experience), MBA/ Any relevant management degree.
Preferred Skills (Nice to Have)
- Proven experience managing high-value or key accounts.
- Strong presentation and conflict-resolution skills.
- Ability to work effectively under pressure and meet targets in a fast-paced environment.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
