Role Overview
We are seeking an experienced and result-driven Showroom Manager to oversee daily operations, drive strategic sales, and lead our showroom team in Chennai. In this pivotal role, you will be responsible for overall branch performance and profitability, delivering an unparalleled luxury customer experience, maintaining elevated display standards, and mentoring a high-performing sales team.
Key Responsibilities
1. Sales Leadership & Showroom Operations
- Formulate and execute sales strategies to achieve and exceed monthly and annual revenue targets.
- Oversee daily store operations, including stock replenishment coordination, inventory checks, cash balancing, and billing operations.
- Maintain strict adherence to store opening/closing SOPs, security procedures, visual merchandising guidelines, and floor standards.
2. Customer Experience & VIP Relations
- Ensure every visitor receives an exceptional, high-end hospitality and shopping experience.
- Address customer concerns, resolve escalations swiftly, and relay customer feedback regarding design preferences to senior management.
- Personally engage with High-Net-Worth Individuals (HNWIs) and VIP clients to build long-term relationships and brand loyalty.
3. Team Supervision & Development
- Lead, coach, and motivate sales consultants and support staff to achieve individual and store sales targets.
- Conduct daily morning huddles to align the team on targets, grooming, attendance, and floor discipline.
- Provide continuous product knowledge training and assist team members during complex or high-value customer negotiations.
4. Performance Reporting & SOP Compliance
- Compile and analyze daily, weekly, and monthly store performance metrics for management review.
- Guarantee 100% SOP compliance across all showroom departments, audits, and operational workflows.
Qualifications & Key Requirements
- Education: Bachelor’s degree required; MBA in Retail Management, Marketing, or Business Administration preferred.
- Experience: 10+ years of retail experience, with a proven track record in store operations, team management, and sales target achievement.
- Industry Focus: Experience in luxury retail or fine jewellery is strongly preferred.
- Market Knowledge: Deep understanding of the Indian jewellery market, luxury consumer trends, visual merchandising, and client relationship management.
Core Competencies:
- Business Acumen: Ability to analyze retail metrics, manage inventory, and maximize profitability.
- Customer Centricity: Strong focus on premium customer service and relationship-building.
- Leadership & People Management: Excellent team leadership, coaching, and conflict-resolution skills.
- Operational Excellence: Strong organizational skills with a keen focus on process execution and compliance.
Interested candidates are requested to share their resume to [email protected] or whatsapp 9048151003
Pay: ₹54,000.00 - ₹60,000.00 per month
Work Location: In person
