Job Description: Backend Executive – Billing Process
Position: Backend Executive / Billing Associate
Department: Operations / Accounts
Reports to: Billing Manager / Operations Head
Role summary
Responsible for handling the back-office billing process — generating invoices, verifying payment entries, reconciling accounts, and maintaining accurate billing records to support the collections and finance teams.
Key responsibilities
Billing & invoicing
- Generate invoices/bills for clients and customers based on service, loan, or account details
- Verify billing amounts against contracts, agreements, or system records before issuing
- Update billing status (paid, pending, overdue) in the portal/Excel after each cycle
- Send invoices and payment reminders to clients via email/SMS/WhatsApp as needed
Reconciliation & data accuracy
- Cross-check payments received (from telecallers, field agents, bank statements) against billing records
- Identify and flag mismatches, duplicate entries, or missing payments
- Maintain up-to-date customer/loan ledgers in Excel or the internal system
- Coordinate with the collections team to resolve billing discrepancies raised by customers
Reporting & support
- Prepare daily/weekly billing summary reports (invoices raised, amount due, amount collected)
- Support the accounts/finance team during month-end closing with billing data
- Maintain proper documentation for audit and compliance purposes
- Respond to internal queries from telecallers/field team regarding a customer's billing status
Requirements
- Prior experience in billing, back-office, or accounts support role preferred
- Strong Excel skills (VLOOKUP, pivot tables, basic formulas) for reconciliation work
- High attention to detail — this role is the accuracy check before/after collections
- Basic understanding of invoicing/billing cycles and payment terms
- Comfortable working with data entry portals or ERP-type systems
Nice to have
- Experience with billing/CRM software (similar to the collections portal you're building)
- Familiarity with GST/tax basics if invoices involve statutory billing
- Prior coordination experience with field or telecalling teams
- A Candidate will be preferred who will be having in house reference.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
