The Front Office Assistant provides administrative and customer support at the hotel's front desk. They handle everything from checking guests in and out to answering inquiries, managing reservations, and resolving complaints, ensuring a smooth and welcoming experience from arrival to departure.
Core Responsibilities
- Guest Relations: Greet guests warmly upon arrival, manage the check-in and check-out processes, and escort or direct guests to their rooms.
- Reservation Management: Process reservations, cancellations, and room assignments using the hotel’s Property Management System (PMS).
- Communication Hub: Answer incoming phone calls, route messages, handle emails, and coordinate with other departments like housekeeping and maintenance to fulfill guest requests.
- Financial Transactions: Verify guest credentials, process payments (cash, credit cards, or digital wallets), issue receipts, and maintain an accurate cash drawer.
- Information Provider: Offer detailed information about hotel amenities, room features, operational hours, and local attractions, dining, or transportation options.
- Issue Resolution: Listen to guest complaints or concerns with empathy and resolve them efficiently or escalate them to the Front Office Manager when necessary.
Pay: ₹10,000.00 - ₹16,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
