Job Description – Closing Manager (Site Office)
Position: Closing Manager
Department: Sales
Location: Site Office
Industry: Real Estate
Job Summary
We are looking for a dynamic and customer-focused Closing Manager to support the sales team by managing the end-to-end customer closing process. The ideal candidate will be responsible for explaining the project to prospective buyers, coordinating site visits, assisting Sales Associates in closing deals, and ensuring an excellent customer experience throughout the sales journey.
Key Responsibilities
- Welcome and interact with walk-in and scheduled clients at the site office.
- Explain the project details, amenities, pricing, payment plans, and ongoing offers to prospective customers.
- Assist Sales Associates in converting leads into successful bookings.
- Coordinate and guide clients during site visits, ensuring a positive experience.
- Address customer queries and provide accurate information regarding the project.
- Build and maintain strong relationships with prospective and existing customers.
- Coordinate with the Sales, CRM, and Documentation teams to ensure a smooth closing process.
- Support customers with booking formalities and required documentation.
- Follow up with interested clients to maximize conversion rates.
- Maintain records of customer interactions and daily closing activities.
- Ensure a high level of customer satisfaction throughout the sales process.
Required Skills
- Excellent communication and presentation skills.
- Strong customer handling and relationship management abilities.
- Good negotiation and convincing skills.
- Ability to work in a target-driven environment.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Team player with a positive attitude and problem-solving skills.
Qualification
- Graduate in any discipline (MBA in Marketing/Sales preferred).
Experience
- 2–5 years of experience in Real Estate Sales, Closing, or Customer Relationship Management.
- Experience in handling customers at a site office will be preferred.
Preferred Candidate Profile
- Professional appearance and customer-oriented approach.
- Ability to explain projects confidently and effectively.
- Strong coordination skills with Sales and CRM teams.
- Willingness to work on weekends and public holidays, with weekly offs as per company policy.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
