Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with stakeholders to understand needs and adapt applications accordingly is a key part of daily activities.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to optimize application configurations to improve efficiency and user experience.
- Facilitate knowledge sharing and mentoring within the team to support professional growth.
- Coordinate with cross-functional teams to ensure seamless integration and deployment of application updates.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow.
- Strong understanding of ServiceNow platform architecture and capabilities.
- Experience in configuring and customizing ServiceNow modules to meet business requirements.
- Ability to develop and maintain integrations using ServiceNow APIs and web services.
- Familiarity with low-code development environments and tools within the ServiceNow ecosystem.
- Skilled in troubleshooting and resolving complex issues to maintain system stability and performance.
Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow.
- This position is based at our Pune office.
- A 15 years full time education is required.
