Customer Support Executive - Waffor!!!
Location: Velachery, Chennai (On-site)
Job Type: Full-time (Day Shift)
Interview : In Person
Experience: 0 – 2 Years
Immediate Joiners Preferred
Language: English (Fluent) & Hindi (Mandatory)
About the Role
We are looking for a Customer Support Executive to help customers resolve technical issues and improve their overall product experience.
The role involves working closely with Customers, Product, QA, and Engineering teams to identify issues, provide solutions, and ensure smooth platform usage.
This opportunity is ideal for candidates who enjoy analytical thinking, problem-solving, and working in a technology-driven environment.
Key Responsibilities:
- Handle and resolve customer technical issues through support channels
- Work with Product, QA, and Engineering teams for issue tracking and resolution
- Analyze recurring issues and suggest improvements
- Maintain accurate support logs in CRM/ticketing software.
- Support product onboarding, configuration, and feature adoption
- Monitor customer concerns and provide effective solutions
- Maintain internal documentation and knowledge-sharing resources
- Assist in improving workflows and support processes
Required Skills:
- Strong analytical and problem-solving skills
- Good communication and interpersonal skills
- Basic understanding of software products or technology platforms
- Ability to explain technical concepts clearly
- Willingness to learn and work in a collaborative environment
- Proficiency in Hindi is preferred.
Preferred Qualifications
- Any graduate degree
- Exposure to SaaS, B2B products, or technical environments is an advantage
- 0 – 2 years of experience in technical support or related roles
Why Join Us?
- Opportunity to work closely with Product and Engineering teams
- Hands-on exposure to SaaS products and customer operations
- Learning-focused and growth-oriented work environment
Apply Now : 9360963160 / [email protected]
Pay: ₹240,000.00 - ₹360,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Language:
Work Location: In person
