ADMINISTRATION STAFF
Organization: ASH Academy
Location: Hilite Business Park, Calicut, Kerala
Working Hours: 9:00 AM – 5:30 PM
Employment Type: Full-Time
About the Role
ASH Academy is looking for an active, energetic, responsible, and professional Administration Staff member to manage front office operations and support the smooth day-to-day functioning of the office.
The role involves handling front office activities, students and visitors, general office administration, staff coordination, and lead calling and follow-ups.
Key Responsibilities Front Office Management
- Manage the front desk and welcome students, parents, visitors, and guests professionally.
- Handle incoming calls, enquiries, and messages and direct them to the appropriate team.
- Provide basic information about ASH Academy and its courses.
- Maintain a professional and welcoming reception environment.
- Coordinate appointments, meetings, and visitors.
Office Administration
- Handle the day-to-day administrative activities of the office.
- Support the smooth functioning of the overall office operations.
- Maintain office records, documents, registers, and files.
- Coordinate with staff members regarding administrative and office requirements.
- Monitor stationery, supplies, and other office essentials.
- Assist management and different teams with administrative coordination.
- Ensure office procedures and professional standards are properly maintained.
- Take initiative in identifying and handling routine office requirements.
Lead Calling & Follow-up
- Make calls to prospective students and handle course-related enquiries.
- Follow up with leads through calls and WhatsApp.
- Provide basic course information and coordinate with the Academic Counsellor or concerned team.
- Maintain proper records of calls, follow-ups, and lead status.
- Support the team in effective lead follow-up and conversion.
Requirements
- Active, energetic, and proactive personality.
- Good communication and interpersonal skills.
- Professional and approachable attitude.
- Ability to interact confidently with students, parents, staff, and visitors.
- Good organizational and time-management skills.
- Ability to handle multiple responsibilities efficiently.
- Good telephone etiquette and follow-up skills.
- Basic computer knowledge.
- Responsible, punctual, and disciplined approach to work.
- Ability to take initiative and handle day-to-day office requirements independently.
- Willingness to learn and take responsibility.
- Prior experience in administration, front office, customer service, or telecalling is an advantage, but experience is not mandatory.
Key Performance Areas
Front Office Management | Office Administration | Student Coordination | Lead Calling | Lead Follow-up | Record Management | Team Coordination | Office Operations
Position: Administration Staff
Location: Hilite Business Park, Calicut, Kerala
Working Hours: 9:00 AM – 5:30 PM
Employment Type: Full-Time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
