Job Opening – Reservation Executive
The North Reef Hotel
Location: Dollygunj, Sri Vijaya Puram, Andaman & Nicobar Islands
Position
Reservation Executive
About Us
The North Reef Hotel is a premium hospitality destination committed to delivering exceptional guest experiences through warm hospitality, personalized service, and operational excellence. We are looking for a passionate, detail-oriented, and customer-focused Reservation Executive to join our growing team.
Key Responsibilities
* Handle room reservations through phone calls, emails, OTAs, travel agents, and direct bookings.
* Process new bookings, modifications, cancellations, and special guest requests accurately.
* Coordinate with Front Office, Housekeeping, Sales, and Accounts to ensure smooth reservation operations.
* Maintain accurate room inventory and update availability across all booking channels.
* Monitor daily arrivals, departures, room blocks, and occupancy reports.
* Prepare and send reservation confirmations, payment reminders, and pre-arrival communications.
* Ensure accurate guest profiles and reservation records in the Property Management System (PMS).
* Respond promptly to guest and travel partner inquiries with professionalism and courtesy.
* Promote hotel services, room upgrades, and special offers to maximize revenue.
* Maintain excellent relationships with travel agencies, corporate clients, and online booking partners.
* Ensure all reservation procedures comply with hotel policies and quality standards.
Candidate Requirements
* Graduate in Hotel Management, Hospitality, Tourism, or any relevant discipline.
* 1–3 years of experience in hotel reservations, front office, or guest relations (Freshers with excellent communication skills may also apply).
* Good knowledge of hotel reservation systems/PMS and OTA extranets is preferred.
* Proficiency in MS Office (Word, Excel, Outlook).
* Strong written and verbal communication skills in English.
* Excellent organizational skills with attention to detail.
* Ability to multitask and perform efficiently in a fast-paced environment.
* Positive attitude, professional appearance, and customer-first approach.
Preferred Skills
* Strong interpersonal and negotiation skills.
* Ability to handle guest concerns professionally.
* Excellent email etiquette and telephone communication.
* Basic understanding of revenue management and room inventory control.
* Team player with problem-solving abilities.
What We Offer
* Competitive salary based on experience.
* Performance-based incentives.
* Professional growth and career development opportunities.
* Supportive and dynamic work environment.
* Accommodation and meals may be provided as per company policy.
Work Location
The North Reef Hotel
Dollygunj, Sri Vijaya Puram
Andaman & Nicobar Islands
Contact: +91 9932089402 / 8509025243
Join The North Reef Hotel and become part of a team dedicated to creating memorable guest experiences through exceptional hospitality.
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
