Job Title: Telecaller
Location: JC Residency, Madurai
Job Type: Full-Time
Job Summary
We are looking for a confident and customer-focused Telecaller to join our team. The ideal candidate should have excellent communication skills, a pleasant telephone manner, and the ability to handle customer inquiries, generate bookings, and maintain strong customer relationships.
Key Responsibilities
- Make outbound calls to existing and potential customers.
- Answer inbound calls professionally and provide accurate information.
- Promote hotel rooms, banquet halls, restaurant offers, and other services.
- Handle customer inquiries, reservations, and follow-up calls.
- Maintain customer records and update the database.
- Coordinate with Front Office, Sales, and Reservation departments.
- Follow up on leads and convert inquiries into bookings.
- Resolve customer concerns politely and escalate issues when required.
- Achieve daily and monthly calling targets.
- Prepare call reports and maintain records of customer interactions.
Requirements.
- Experience: 1–5 years as a Telecaller, Customer Support Executive, or similar role.
- Any Bachelor's Degree or Diploma.
- Excellent communication skills in Tamil and English (Hindi is an added advantage).
- Basic knowledge of MS Office and computer operations.
- Good listening, convincing, and customer service skills.
- Positive attitude and ability to work in a team.
Benefits
- Competitive salary.
- Free duty meals.
- Provident Fund (PF) and ESI benefits.
- Paid leave and statutory benefits.
- Training and career growth opportunities.
- Friendly and professional work environment.
Experience: 1–5 Years
Education: Any Degree / Diploma
Salary: Best in the industry (based on experience)
Contact us
7373736704
HR Manager
Pay: ₹13,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
