Location: 64, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020
Department: CRM
We are seeking a customer-oriented and proactive individual to join our team as a Customer Support Executive. The role involves handling client inquiries related to beauty and wellness services, booking appointments, and ensuring an excellent client experience at every touchpoint.
Handle incoming calls, emails, chats, and social media queries related to beauty and wellness services.
Assist clients with appointment scheduling, rescheduling, and cancellations promptly.
Provide accurate information about services, packages, promotions, and membership benefits.
Address customer complaints with empathy and ensure timely resolution.
Upsell and cross-sell relevant beauty and wellness services or products when appropriate.
Maintain updated client records and feedback for service improvement.
Coordinate with salon/spa managers and therapists to ensure smooth client service.
Meet KPIs such as response time, appointment conversion rate, and customer satisfaction.
Bachelor’s degree or equivalent experience.
Prior experience in customer support or hospitality, preferably in the beauty and wellness sector.
Excellent communication skills (verbal and written) with a polite and professional demeanour.
Strong knowledge of beauty and wellness services, trends, and customer expectations.
Proficiency in CRM software and booking tools.
Ability to multitask, handle pressure, and maintain a customer-first approach.
Customer-centric mindset with empathy and patience
Sales orientation with strong upselling skills
Time management and organisational abilities
Positive and approachable attitude
Working Days: 1 week off between Monday-Thursday (Friday/Saturday / Sunday will be working)
If interested, call me on 9821942300 or send us your CV to
[email protected] (HR Department- Kavya)
