We are looking for a Customer Support Executive to manage end-to-end operational and support activities for our dealer network. The role involves dealer onboarding, issue resolution, internal coordination, and ensuring high service quality and dealer satisfaction.
Key Responsibilities
- Act as the primary point of contact for dealers for operational and support-related queries.
- Coordinate dealer onboarding, documentation, and system access.
- Handle service requests, complaints, and escalations within defined timelines.
- Coordinate with technical, field, and backend teams for issue resolution.
- Track device installation, activation, tagging, and service status.
- Maintain accurate records of dealer interactions, tickets, and resolutions.
- Provide regular status updates and basic reports to management.
Requirements
- Must be willing to work in rotational shifts.
- Bachelor's Degree
- Good verbal and written communication skills.
- Strong coordination, follow-up, and multitasking abilities..
- Proficiency in MS Excel and basic reporting.
Company Description
Transight is a leading innovator in IoT hardware manufacturing, supported by an in house R&D team. The company specializes in IoT Gateways, IoT Gateways, GSM/GNSS for automotive telematics, and EV/BMS telematic devices, including ARAI and CE certified products. As an ISO 9001:2015 certified organization, It is one of the largest manufacturers of AIS 140 certified GPS tracking devices in India, with flagship devices such as Compass 2G/4G and Discovery EV/2G/4G making a global impact.
Job Types: Full-time, Permanent
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you willing to work in rotational shifts?
Work Location: In person
