Oswaalbooks is a growing brand focused on delivering high-quality products and exceptional customer experiences. We believe in innovation, creativity, and continuous improvement—values that drive our work culture and our connection with customers.
Role Overview
We are seeking a motivated and detail-oriented CRM Intern to support our customer relationship management initiatives. You will work closely with the CRM and marketing teams to manage customer data, enhance communication workflows, and contribute to improving customer satisfaction and retention.
Responsibilities:
As a CRM Intern, you will support the customer relationship management team in enhancing customer engagement and maintaining accurate data. Tasks may include:
-
Updating and maintaining customer records in the CRM system.
-
Assisting in executing CRM campaigns (email, SMS, WhatsApp, etc.).
-
Tracking customer interactions and helping resolve basic queries.
-
Preparing reports and analyzing customer data.
-
Supporting segmentation of customer databases for targeted communication.
-
Coordinating with sales and marketing teams to improve customer experience.
-
Participating in CRM process improvement initiatives.
What You’ll Gain:
-
Hands-on experience working with CRM tools and customer data.
-
Exposure to customer engagement strategies and data-driven decision-making.
-
Opportunity to work with a professional marketing and CRM team.
-
Certificate of completion and a letter of recommendation (based on performance).
