Customer Support Executive
Location: Chennai (On-site)
Experience: 0–1 Year (Freshers can apply)
Employment Type: Full-Time | Permanent
About Wenova Brands
Wenova Brands Private Limited is a next-generation multi-brand consumer company focused on building science-backed and purpose-driven brands. Our portfolio includes Kiddikind, a fast-growing pediatric nutrition brand, and Chewboo, an upcoming healthy snacking brand. We are committed to creating trusted, affordable, and impactful consumer products through innovation, research, and customer-centric design.
Key Responsibilities
- Respond to customer inquiries through phone, email, chat, and other digital channels in a timely and professional manner.
- Resolve customer concerns efficiently while ensuring a high level of customer satisfaction.
- Provide accurate information regarding products, orders, deliveries, returns, and company policies.
- Troubleshoot and resolve basic customer and technical issues, escalating complex cases when necessary.
- Maintain accurate records of customer interactions and update support systems or CRM platforms.
- Coordinate with internal teams such as Operations, Logistics, Sales, and Quality to ensure prompt issue resolution.
- Follow up with customers to ensure concerns have been fully resolved and service expectations are met.
- Identify recurring customer issues and share feedback to improve products, processes, and the overall customer experience.
- Meet service quality standards, response time, and customer satisfaction (CSAT) targets.
Requirements
- Bachelor's degree in any discipline.
- 0-1 year of experience in Customer Support, Customer Service, or a similar role. Freshers with excellent communication skills are encouraged to apply.
- Strong verbal and written communication skills in English.
- Excellent interpersonal, problem-solving, and customer relationship management skills.
- Basic knowledge of Microsoft Office/Google Workspace and customer support tools.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Experience in D2C, e-commerce, or consumer goods industries is an added advantage.
- Proficiency in additional regional languages will be an added advantage.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
