Job Title: Front Desk cum Sales Executive Location: Mumbai Experience: 2+ Years Employment Type: Full-Time
Job Summary
We are seeking a dynamic and customer-oriented Front Desk cum Sales Executive to manage front office operations while supporting sales activities. The ideal candidate should have excellent communication skills, a pleasing personality, and the ability to convert walk-in and telephonic inquiries into business opportunities. The role requires a balance of customer service, administrative support, and sales coordination.
Key Responsibilities
Front Desk & Administration
Welcome and assist walk-in customers, visitors, and clients in a professional and courteous manner.
Manage the reception area and ensure it is clean, organized, and presentable.
Handle incoming calls, emails, and customer inquiries, directing them to the relevant departments when required.
Maintain visitor records, appointment schedules, and meeting room bookings.
Coordinate courier, dispatch, and office administration activities.
Maintain customer records, sales documentation, and other administrative reports.
Sales & Customer Engagement
Handle walk-in, telephonic, and online inquiries, providing accurate information about products/services.
Generate leads through customer interactions and follow up on inquiries.
Convert inquiries into sales by understanding customer requirements and recommending suitable solutions.
Build and maintain strong relationships with customers to ensure repeat business.
Coordinate with the sales team for quotations, proposals, order processing, and customer follow-ups.
Meet assigned sales targets and contribute to overall business growth.
Maintain customer data and update the CRM/database regularly.
Prepare daily, weekly, and monthly sales reports.
Required Skills
Excellent verbal and written communication skills.
Strong sales, negotiation, and persuasion abilities.
Customer-focused approach with strong interpersonal skills.
Ability to multitask and work under pressure.
Good organizational and time management skills.
Proficiency in MS Office (Excel, Word, Outlook).
Familiarity with CRM software is an added advantage.
Positive attitude with a proactive and target-driven mindset.
Qualifications
Bachelor's degree in any discipline.
Minimum 2 years of experience in Front Desk, Reception, Sales, Customer Service, or a similar role.
Experience in inside sales, retail sales, or customer relationship management will be preferred.
Preferred Candidate Profile
Pleasant personality with a professional appearance.
Strong presentation and customer handling skills.
Fluency in English and Hindi (knowledge of Marathi is an added advantage).
Ability to work independently and collaboratively in a fast-paced environment.
Immediate joiners or candidates serving a short notice period will be preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
