Application Support Engineer

TMF Group -
Pune, Maharashtra

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Job details

Full-time

Qualifications

Power BI
System administration
Azure
Computer Science
Software troubleshooting
Docusign
DevOps
Microsoft Dynamics 365
SQL
Analysis skills
Bachelor's degree
SQL Server Management Studio
IT support
Scripting
Computer networking
APIs
Application support
Middleware
Communication skills
PowerShell
Active Directory
Information Technology

Full job description

General Information

Job ID

34353

Location

Pune, India

Work Types

Full Time

Categories

Information Technology

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

Discover the Role

We are seeking an experienced IT Application Technical Support Specialist to provide technical and functional support for critical business applications used across Sales, Marketing, and Legal functions. This role will support and maintain systems such as Microsoft Dynamics 365 CRM, OneTrust, DocuSign, TeamMate+, Fenergo, and other related applications. The ideal candidate will handle application maintenance, troubleshooting, configuration, release deployments, performance monitoring, and user assistance. If you thrive in a dynamic environment, excel at problem‑solving, and enjoy cross‑functional collaboration, this role is an excellent opportunity to apply and grow your technical expertise.

Key Responsibilities

Application Support & Maintenance

Provide L1/L2/L3 support for applications within Sales, Marketing, and Legal domains including:
Dynamics 365 CRM, OneTrust, DocuSign, TeamMate+, Fenergo.
Troubleshoot and resolve application incidents, service requests, and performance issues.
Monitor application health, performance, and availability.
Perform root cause analysis and coordinate fixes with internal teams or vendors.

Dynamics 365 CRM Management

Manage configuration, customization, and deployment of sprint releases for Dynamics 365 CRM.
Support functional modules such as Sales and Marketing.
Perform user access management, environment maintenance, and general functional support.
Work with development teams to implement CRM enhancements, new integrations, and updates.
Support data maintenance tasks including imports, exports, and updates.
Use basic SQL queries and SSMS for investigation or data operations.

OneTrust Support

Support the OneTrust platform for privacy, compliance, and consent management operations.
Assist compliance teams with configuration, reporting, and troubleshooting.

DocuSign Support

Manage and support DocuSign for electronic signature workflows.
Configure templates, envelopes, user permissions, and automate related workflows.

Operational Tasks & Governance

Document support processes, knowledge base articles, and FAQs.
Participate in change management activities and CAB processes.
Provide training and guidance to end users on system functionalities.

Key Requirements

Education

Bachelor’s degree in Information Technology, Computer Science, or related field.

Experience

4 to 8 years of experience in application support or system administration.
Hands-on experience with:
- Microsoft Dynamics 365 CRM (functional & technical)
- OneTrust administration/support
- DocuSign configuration & troubleshooting
Experience with Azure Active Directory and basic networking concepts.
Understanding of integrations using APIs, connectors, or middleware.
Basic SQL knowledge and experience with SSMS.
Experience with Power Platform tools (Power Automate, Power Apps, Power BI) is an advantage.
Experience with Azure DevOps and Helix tools is a plus.

Skills & Competencies

Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication.
Ability to manage multiple tasks in a fast-paced environment.
Strong organizational and documentation skills.

Preferred Qualifications

Microsoft Certifications such as:
- Dynamics 365 Fundamentals
- Power Platform Functional Consultant
Experience with PowerShell scripting and advanced SQL queries.

What’s in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work.
We provide internal career opportunities, so you can take your career further within TMF.
Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients.
Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

A supportive environment

Strong feedback culture to help build an engaging workplace.
Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

Anniversary & Birthday Leave policy
Be part of One TMF
Paternity & Adoption leaves
Salary advance policy
Work flexibility – Hybrid work model
Talk about growth opportunities (we invest in talent)
Well-being initiatives

We’re looking forward to getting to know you!

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