- Handle customer queries through phone, email, chat, or support tickets across multiple channels.
- Troubleshoot product or service issues and escalate to the appropriate department when necessary.
- Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
- Deliver timely resolutions that align with your company’s service-level agreements (SLAs).
- Represent the brand tone and values in every interaction to build trust and retention.
- Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
- Contribute to team quality goals by meeting first-response targets, CSAT scores, and resolution rates.
Pay: Up to ₹30,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Education:
Language:
Location:
- Bangalore City, Bengaluru, Karnataka (Preferred)
Work Location: In person
