About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE: Field Resource Specialist
LOCATION: Bangalore
GRADE: 8
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
The PM Operations Coordinator is responsible for managing and executing contractual Preventive Maintenance (PM) activities for the Philippines, ensuring compliance with service agreements and timely delivery. The role requires strong coordination with customers, internal teams, and stakeholders to drive operational efficiency, improve PM closure rates, and support regional service operations across Southeast Asia.
Key Responsibilities
Customer & Stakeholder Management
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Act as the primary point of contact for customers regarding contractual PM activities.
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Ensure clear communication, timely updates, and proactive handling of customer requirements.
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Resolve customer issues effectively or escalate to appropriate stakeholders when necessary.
PM Planning & Scheduling
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Plan and schedule contractual PM visits based on customer approvals.
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Ensure optimal allocation of resources and adherence to service timelines.
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Oversee execution of PM activities in alignment with contractual commitments.
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Manage end-to-end execution of contractual PM services in the Philippines.
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Ensure compliance with defined processes, systems, and contractual SLAs.
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Coordinate with Field Service Coordinators (FSC), Territory Managers (TM), and Customer Success Managers (CSM) to ensure smooth operations.
Install Base & Data Validation
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Work with the Database Team and CSM to validate the contractual install base.
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Ensure accurate and updated records to support effective PM planning and execution.
Performance Tracking & Reporting
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Drive PM cycle compliance through daily, monthly, and quarterly tracking.
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Maintain and publish a consolidated PM tracker with performance insights.
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Provide regular reporting to key stakeholders including FSC, TM, and CSM teams.
Review & Continuous Improvement
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Conduct daily/weekly operational review meetings with internal teams.
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Identify challenges, drive corrective actions, and implement improvement plans to enhance PM closure rates.
Documentation & Billing Support
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Manage EER documentation by extracting completed PM data, validating accuracy, and ensuring proper uploads.
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Support timely and accurate customer billing processes.
Additional Responsibilities
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Demonstrate strong project management and planning capabilities to ensure seamless operations.
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Ensure adherence to organizational processes and minimize dependency on follow-ups.
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Consistently drive execution to meet timelines and delivery targets.
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Represent NCR in a professional manner that enhances brand reputation and customer trust.
Key Skills & Competencies
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Strong coordination and stakeholder management skills
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Excellent communication and problem-solving ability
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Ability to manage multiple priorities and deadlines
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Proficiency in data tracking, reporting, and analysis
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Solid understanding of service operations and PM processes
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Strong project planning and execution capability
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
