Key Responsibilities:
- Provide first-level support for hardware, software, and networking issues via phone, email, or in-person.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Manage user accounts, permissions, and access control in systems such as Active Directory and Office 365.
- Perform system updates, patches, and security configurations.
- Respond to service requests and resolve technical issues in a timely manner.
- Maintain inventory of IT assets and ensure proper documentation.
- Assist in the setup of new devices, onboarding, and offboarding of employees.
- Monitor system performance and implement solutions to ensure availability and reliability.
- Support video conferencing and telecommunication systems.
- Work with vendors and third-party service providers for issue resolution and procurement.
- Ensure compliance with company IT policies, security guidelines, and data protection protocols.
Qualifications and Skills:
- Bachelor’s degree/Diploma in Computer Science, Information Technology, or a related field.
- Proven experience (1–2 years) in IT support or helpdesk roles.
- Strong knowledge of Windows and Mac operating systems, networking protocols, and remote support tools.
- Hands-on experience with Microsoft 365, Active Directory, basic server maintenance, and antivirus tools.
- Familiarity with basic scripting and automation is a plus.
- Excellent troubleshooting, problem-solving, and communication skills.
- Ability to work independently and handle multiple support requests.
- Interest or experience in marketplace operations (Amazon, Flipkart, etc.) will be considered an added advantage.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Shift:
Experience:
- IT support or helpdesk roles: 1 year (Required)
Work Location: In person
