Department: Customer Service / Front Office
Location: Neeramankara
Industry: Automotive – Two-Wheeler Service Center
Job Summary:
The Customer Relationship Executive (CRE) is responsible for managing customer interactions at the service center, ensuring a smooth and satisfactory experience from vehicle drop-off to delivery. The CRE acts as a bridge between customers and the service team, addressing customer concerns, updating service status, and promoting additional services.
Key Responsibilities
1.Customer Handling:
- Greet and attend walk-in customers professionally.
- Understand customer service requirements and open job cards.
- Explain service packages, estimated costs, and timelines.
2.Service Coordination:
- Coordinate with technicians and the service manager to track service progress.
- Update customers about delays, approvals, or issues with their vehicles.
3.Sales & Promotion:
- Upsell value-added services (VAS) such as polishing, AMC (Annual Maintenance Contract), and accessories.
- Promote service offers, loyalty programs, or extended warranties.
4.Documentation:
- Maintain accurate records of job cards, invoices, and customer feedback.
- Ensure proper billing and explain charges to customers.
5.Customer Follow-up:
- Conduct follow-up calls for service reminders and post-service feedback.
- Handle complaints and escalate unresolved issues to the Service Manager.
6.Daily Reporting:
- Submit daily reports on job cards opened, vehicles delivered, and customer feedback.
Job Type: Full-time
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Work Location: In person
