Position: Service Coordinator
Company: Poona Air Technologies
Location: Bhosari, Pune
Department: Service & Operations
Company Overview
Poona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.
Role Summary
The Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.
Key Responsibilities
- Receive and register service complaints and breakdown calls from customers
- Schedule and assign service engineers for site visits
- Coordinate preventive maintenance schedules with clients
- Follow up with customers for service feedback and closure confirmation
- Maintain service records, call logs, and documentation
- Prepare service reports, job cards, and invoices
- Coordinate with the spare parts and stores department for material availability
- Monitor service engineer attendance and field movement
- Ensure timely billing and collection follow-ups (if required)
- Maintain proper communication between customers, engineers, and management
Eligibility Criteria
- Any Graduate (Commerce / Management preferred)
- 1–3 years of experience in service coordination / back office / operations
- Experience in industrial equipment, pneumatic, compressor, or engineering companies preferred
- Good communication and customer handling skills
- Basic knowledge of MS Excel and documentation
Key Skills
- Service Coordination
- Customer Handling
- Scheduling & Planning
- Documentation & Reporting
- Team Coordination
- Problem Solving
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
