Introduction
Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.
Overview
The Research Program Manager will lead Gallagher's Employer Surveys & Benchmarking research initiatives, overseeing program strategy, stakeholder engagement, consulting support, project governance, and delivery excellence.
The role will serve as the primary interface between business stakeholders and the research team while ensuring the successful delivery of survey and benchmarking programs that drive client and business outcomes. This role aligns closely with the stakeholder engagement, consulting support, SOW development, survey development, and project leadership responsibilities.
How you'll make an impact
Responsibilities:
Research Program Leadership
-
Lead survey and benchmarking programs
-
Define project scope, timelines, and governance
-
Monitor program performance and delivery
Stakeholder Management
-
Act as a strategic advisor to stakeholders
-
Facilitate discovery sessions and steering meetings
-
Manage executive-level communications
Consulting Support
-
Develop Statements of Work (SOWs)
-
Support proposals and business development
-
Translate business requirements into research objectives
Research Oversight
-
Review research methodologies
-
Ensure alignment with business goals
-
Validate insights, analyses, and recommendations
Delivery Management
-
Manage budgets, resources, and project risks
-
Ensure quality standards and process improvements
-
Drive timely and successful project delivery
Team Leadership
-
Lead, mentor, and coach research professionals
-
Build team capabilities and performance frameworks
-
Support talent development and growth initiatives
Qualifications:
-
Bachelor's degree required
-
Preferred: MBA, Master's in Analytics, Statistics, or Market Research
Experience:
Seeking professionals with 7–12 years of experience in market research, employee research, benefits consulting, research operations, survey program management, and consulting delivery. Candidates should demonstrate expertise in managing research initiatives, driving stakeholder engagement, and delivering actionable business insights.
Preferred Industry Experience:
-
Experience in healthcare benefits, insurance, human capital consulting, employee experience research, or benchmarking services is preferred. Exposure to data-driven consulting environments and large-scale research programs will be an added advantage.
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
-
Competitive compensation
-
Comprehensive benefits programs designed to support your well-being
-
Career development opportunities and ongoing learning
-
A collaborative, people-first culture with accessible leadership
-
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
