Key Responsibilities:
- Manage online booking platforms (website, mobile app, third-party portals).
- Handle customer inquiries via phone, email, and chat regarding rentals, tariffs, vehicle availability, and booking confirmations.
- Process and confirm car rental reservations accurately in the system.
- Coordinate with drivers, fleet team, and operations to ensure timely vehicle availability and delivery.
- Assist customers with modifications, cancellations, and extensions of bookings.
- Maintain booking records, payment updates, and MIS reports.
- Upsell additional services such as GPS, chauffeur, insurance cover, and long-term rental plans.
- Ensure customer satisfaction by resolving queries and complaints in a professional manner.
- Support the team in achieving monthly booking and revenue targets.
- Maintain proper documentation and compliance for rentals.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
