Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Manhattan Active Order Management Functional
Good to have skills : A&D Aftermarket
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the implementation of system updates and enhancements to improve performance and user experience.
- Support junior team members by providing guidance and sharing expertise to foster professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Manhattan Active Order Management Functional.
- Good To Have Skills: Experience with A&D Aftermarket.
- Strong analytical skills to diagnose and resolve software issues effectively.
- Ability to work with multiple system components and understand their interactions.
- Excellent communication skills to articulate technical information clearly to diverse audiences.
- Familiarity with troubleshooting methodologies and root cause analysis techniques.
Additional Information:
- The candidate should have minimum 3 years of experience in Manhattan Active Order Management Functional.
- This position is based at our Chennai office.
- A 15 years full time education is required.
