Job Description – Telecaller Executive
Company: Codeship Private Limited
Location: Chennai (Work from Office)
About Codeship Private Limited
Codeship Private Limited is a technology company specializing in Website Development, Mobile Application Development, Digital Marketing, ERP Solutions, CRM Software, Billing Software, and Custom Software Development. We help businesses grow by delivering innovative digital solutions.
Position: Telecaller ExecutiveJob Summary
We are looking for a proactive and confident Telecaller Executive who can generate quality business opportunities through cold calling. The primary responsibility is to connect with potential clients, understand their requirements, qualify leads, and schedule appointments for the Business Development team.
Key Responsibilities
- Make outbound cold calls to prospective clients using the provided database.
- Introduce the company's products and services professionally.
- Identify and qualify potential leads based on business requirements.
- Schedule meetings, demos, or appointments with interested prospects.
- Maintain accurate records of calls, follow-ups, and appointments in the CRM or tracking sheet.
- Follow up with prospects to increase appointment conversion rates.
- Achieve daily, weekly, and monthly calling and appointment targets.
- Coordinate with the Sales and Business Development team for smooth lead handover.
- Maintain professional communication and represent the company positively.
Required Skills
- Excellent communication skills in English and Tamil (Hindi is an added advantage).
- Strong interpersonal and persuasion skills.
- Ability to handle objections and build rapport with prospects.
- Basic knowledge of MS Excel, Google Sheets, Email, and CRM software.
- Self-motivated, target-oriented, and disciplined.
- Ability to work independently and as part of a team.
Eligibility
- Bachelor's degree in any discipline (preferred).
- Freshers with good communication skills are welcome to apply.
- Prior experience in telecalling, telesales, customer support, or lead generation will be an added advantage.
Work Requirements
- Candidates must possess their own laptop, which will be used for daily calling, CRM updates, reporting, and communication.
- Stable internet connectivity and basic computer proficiency are mandatory.
- Willingness to work from the office during business hours.
Key Performance Indicators (KPIs)
- Number of outbound calls made per day.
- Number of qualified leads generated.
- Number of appointments scheduled.
- Appointment attendance rate.
- Lead conversion support and follow-up efficiency.
- Accuracy and completeness of CRM updates.
What We Offer
- Fixed salary with performance-based incentives.
- Professional training and career growth opportunities.
- Supportive and collaborative work environment.
- Opportunity to work with clients across multiple industries.
Department: Business Development
Employment Type: Full-Time
Working Days: Monday to Friday
Office Timing: 10:00 AM – 5:00 PM
Pay: ₹8,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
