About the Role
We are looking for a proactive and client-focused Key Account Manager (KAM) to manage and grow Cautio’s key B2B accounts. The role involves building strong client relationships, ensuring smooth service delivery, resolving escalations, and identifying opportunities for account growth and retention.
Key Responsibilities
- Manage and maintain strong relationships with key B2B clients.
- Act as the primary point of contact for assigned accounts.
- Understand client requirements and ensure timely resolution of issues.
- Coordinate with Command Centre, Operations, Sales, and other internal teams to ensure smooth service delivery.
- Monitor account performance, service quality, and client satisfaction.
- Handle client escalations and drive issues to closure within agreed timelines.
- Conduct regular client calls/reviews and share performance updates.
- Track renewals, upselling, cross-selling, and account growth opportunities.
- Identify customer needs and recommend suitable Cautio solutions.
- Prepare and maintain account reports, MIS, and performance dashboards.
- Ensure timely communication regarding operational updates, service issues, and resolutions.
- Gather client feedback and work with internal teams to improve customer experience.
- Maintain accurate records of client interactions, requirements, and action items.
Requirements
- 2–5 years of experience in Key Account Management, Client Servicing, Customer Success, B2B Sales, or Relationship Management.
- Strong B2B client-handling and communication skills.
- Excellent verbal and written communication.
- Strong problem-solving and negotiation skills.
- Ability to manage multiple clients and priorities simultaneously.
- Good understanding of Excel/Google Sheets and basic MIS reporting.
- Comfortable working with cross-functional teams.
- Willingness to travel for client meetings when required.
Preferred
- Experience in B2B SaaS, Mobility, Fleet Management, Automotive, Telematics, GPS/Tracking, or Technology-enabled services.
- Experience handling enterprise/corporate accounts.
Key Performance Indicators (KPIs)
- Client retention and satisfaction
- Account growth and revenue expansion
- Resolution TAT for client escalations
- Renewal rate
- Upselling/cross-selling
- Client engagement and review frequency
Pay: ₹1,000,000.00 - ₹1,200,000.00 per year
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
