Dental Clinic
Position: Front Desk Executive / Receptionist
Industry: Dental & Healthcare
Location: Panchkula
Employment Type: Full-Time
Salary: ₹15,000 – ₹20,000 per month
About the Role
We are looking for a presentable, confident and responsible Front Desk Executive to manage the reception and day-to-day front-office operations of a dental clinic. The ideal candidate should be comfortable interacting with patients, handling calls, maintaining records and supporting the clinic team in delivering a smooth patient experience.
Key Responsibilities
Patient Handling & Front Desk
- Welcome and greet patients professionally.
- Manage patient registration, appointments and follow-ups.
- Coordinate patient flow and ensure minimum waiting time.
- Handle patient queries regarding appointments, treatments and clinic procedures.
- Maintain a polite, professional and service-oriented approach with patients and attendants.
Calls & Communication
- Handle incoming and outgoing calls professionally.
- Make follow-up calls to existing patients.
- Contact patients for appointment confirmations and reminders.
- Make sales/conversion calls to prospective and existing patients.
- Follow up with patients who have shown interest but have not yet booked treatment.
- Communicate treatment-related information as instructed by the dentist/clinic management.
Computer & Documentation
- Maintain patient records and appointment data.
- Perform basic computer operations, including MS Office/Excel and clinic software.
- Handle WhatsApp communication and online appointment enquiries.
- Maintain daily reports related to appointments, follow-ups and patient conversions.
- Ensure patient information is recorded accurately and confidentially.
Clinic Coordination
- Coordinate with dentists, dental assistants and other clinic staff.
- Ensure consultation rooms and reception areas are ready for patients.
- Maintain proper coordination for appointments and treatment schedules.
- Assist management with routine administrative tasks.
Clinic Hygiene & Presentation
- Ensure the reception area remains clean, organised and presentable.
- Coordinate with support staff regarding cleanliness and hygiene.
- Follow clinic hygiene and patient-service protocols.
- Maintain a professional appearance and workplace environment.
Candidate Requirements
- Graduate / undergraduate with good communication skills.
- Previous experience in dental clinic, hospital, healthcare, salon, hospitality, front office or customer service will be an advantage.
- Basic computer knowledge is mandatory.
- Good spoken Hindi and English.
- Pleasant personality and professional appearance.
- Confident in speaking with patients over phone and in person.
- Comfortable making follow-up and sales/conversion calls.
- Ability to handle multiple tasks and work in a busy clinic environment.
- Should be punctual, responsible and comfortable dealing with patients.
Key Skills
- Front Desk Management
- Patient Handling
- Appointment Management
- Telecalling & Follow-ups
- Sales & Patient Conversion
- Customer Service
- Basic MS Office / Excel
- WhatsApp Communication
- Record Keeping
- Team Coordination
- Professional Communication
- Clinic Hygiene & Administration
Preferred Experience
0–2 years of relevant experience. Freshers with excellent communication, confidence and a professional personality may also be considered.
Salary & Benefits
Salary: ₹15,000 – ₹20,000 per month
Additional incentives may be offered based on patient conversions, follow-ups or clinic performance, depending on the clinic's structure.
Ideal Candidate
The ideal candidate should be someone who can manage the reception independently, communicate confidently with patients, convert enquiries into appointments, follow up with existing patients and keep the clinic's front office organised and professional.
Interested candidates can apply with their updated CV on 9821942179.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
