Job Location: 100% remote (India based candidates only)
Employee Location: India / United Kingdom / United States
Role: Operations Specialist
Shift Timings: Overlap with IST (India) and PST (North America) timezones
Role Overview
We're hiring an Operations Specialist to be a generalist backbone for our revenue organization. You'll spot friction in our processes, tools, and integrations; build the reporting and dashboards that keep sales leadership and reps informed; and act as a first line of support connecting Sales, Enablement, and Marketing. This role suits someone equally comfortable working inside Salesforce, digging into a dataset, and sitting in a room with sales leadership - someone who can prioritize ruthlessly and ship accurate work on tight timelines.
Requirements
Process, Automation & AI
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Identify gaps in processes, integrations, and automations; use AI to improve functionality and effectiveness across the revenue org.
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Contribute to ad hoc business projects, including integrating new products and business lines into existing operating rhythms.
Reporting & Analytics
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Create and implement reporting and dashboards within our tools for the revenue organization, focused on efficiency, effectiveness, and productivity.
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Collaborate with Sales Strategy and Sales Data Analytics to keep reporting and metrics aligned across teams.
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Support data analysis for sales compensation payouts.
Systems & Salesforce
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Build basic Salesforce reports and dashboards, and connect workflows to Zapier for automation.
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Partner with our Salesforce developer on data hygiene and data integration for new processes and new business motions.
Knowledge & Enablement
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Document processes and build a knowledge repository for first-tier sales support.
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Train sales teams on how to effectively use sales tools and processes.
Cross-Functional Collaboration
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Partner with Enablement, Sales, CSMs and Marketing to ensure alignment and support for operations.
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Contribute to the development of sales strategies and tactics based on data insights and market trends.
Prioritization & Execution-
Prioritize competing tasks and deliver accurate output in a timely manner across multiple concurrent projects.
Must-Have Qualifications
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Technical Proficiency: Strong understanding of CRM systems (Salesforce), sales engagement platforms, and other sales technologies.
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Salesforce & Automation: Comfortable creating basic Salesforce reports and dashboards, and connecting them to Zapier or similar automation tools.
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Analytical Skills: able to analyze data - including compensation/payout data - identify trends, and develop insights.
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Communication Skills: able to communicate effectively with sales teams, leadership, and other stakeholders.
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Problem-Solving Skills: able to identify and solve problems related to sales processes and technology.
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Project Management Skills: able to manage multiple projects and priorities simultaneously and deliver accurate output on time.
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Exposure to integrating acquisitions or new business lines into existing sales operations and prior experience supporting sales compensation processes preferred.
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Familiarity with data visualization tools (e.g., Tableau, Looker) and using AI tools to automate or improve operational workflows.
Benefits
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ESOPs: You’ll be eligible for Employee Stock options.
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Comprehensive Benefits: Flexible, top-tier benefits package in line with India market standards.
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Remote Work Culture: Fully remote with best-in-class collaboration tools (Salesforce, Gong, Apollo, etc.).
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Professional Growth: Thrive in a fast-paced environment that encourages innovation, continuous learning, and career progression.
