What we want:
We are seeking a proactive and detail-oriented Client Servicing Specialist to join our team. This role involves providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.
Who we are:
Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies.
About ConnectReseller:
ConnectReseller is an ICANN Accredited Domain Name Registrar, dedicated to providing top-notch domain registration and management services to businesses worldwide. With a focus on exceptional customer service and cutting-edge technology, we empower our clients to establish a strong online presence.
What you will do:
- Serve as the first point of contact for technical queries and issues from clients
- Troubleshoot and resolve issues related to domain registration, transfers, and renewals.
- Provide support and guidance on DNS configuration, zone record management (A, CNAME, MX, TXT, etc.), and domain propagation issues.
- Assist clients with TLD-specific requirements, restrictions, and policies.
- Coordinate with internal technical teams to escalate and resolve complex issues.
- Maintain accurate records of client interactions and issue resolutions using the ticketing system.
- Educate and guide clients on platform features and best practices.
- Stay updated with the latest trends and changes in the domain and DNS ecosystem.
- Strong problem-solving and troubleshooting abilities
- Ability to explain technical concepts clearly to non-technical users
- Basic understanding of networking concepts (DNS, IP, HTTP/S, APIs) is a plus
- Excellent verbal and written communication skills
- Strong interpersonal and customer service orientation
- Ability to manage multiple requests in a fast-paced environment
- Familiarity with CRM tools (e.g., HubSpot, Zoho) and ticketing systems is an advantage
- Eagerness to learn and grow in a client-facing technical role
