About the Role
We are hiring Collection Executives for our short-term salary-based loan business. The role involves managing overdue accounts, following up with borrowers for timely repayments, and ensuring effective resolution of delinquent cases while maintaining professional customer interactions.
Key Responsibilities
· Contact customers through calls, WhatsApp, SMS and email regarding repayment dues.
· Follow up on payment commitments and ensure timely loan closures.
· Handle overdue and delinquent loan accounts.
· Negotiate repayment dates and obtain commitment from customers.
· Update collection remarks and customer feedback in CRM.
· Coordinate with team leaders for escalated cases.
· Achieve assigned recovery and collection targets.
· Ensure compliance with company policies and RBI guidelines.
Candidate Requirements
· 12th Pass / Graduate.
· Good communication and negotiation skills in English and Hindi.
· Experience in loan collections, telecalling, recovery, or customer service preferred.
· Freshers with strong communication skills may also apply.
· Comfortable working in a target-driven environment.
Preferred Industry Experience
NBFC, Fintech, Personal Loans, Digital Lending, Tele-Collections, Recovery Process.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
