Job Description:
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Develop, own, and execute the overall QA strategy, ensuring alignment with organizational goals and client expectations.
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Define, implement, and monitor QA processes, standards, and best practices across projects.
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Continuously assess and adopt industry best practices, methodologies, and tools suited to the organization.
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Establish and track key QA metrics (defect density, test coverage, automation coverage, defect leakage, etc.) to measure effectiveness and drive improvements.
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Lead, mentor, and manage a team of QA Engineers and Senior QA professionals.
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Define and implement a career development and skill enhancement roadmap for team members.
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Foster a high-performance culture, motivating the team and managing individual performance effectively.
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Act as a third-line people manager, serving as an escalation point for QA leads and engineers.
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Own the hiring strategy and decision-making for the QA team, ensuring strong succession planning and talent retention.
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Ensure customer satisfaction from a software quality perspective, acting as the voice of quality in client engagements.
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Collaborate with Product Managers, Business Analysts, Architects, and Development Leads to align on requirements and quality expectations.
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Support pre-sales engagements by demonstrating QA capabilities, presenting testing strategies, and addressing client queries.
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Identify and highlight software quality risks, providing risk assessments and mitigation plans.
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Proactively contribute to production issue investigations, conducting root cause analysis, and defining preventive measures.
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Establish defect management and escalation processes to ensure timely resolution of quality issues.
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Drive test efficiency and productivity improvements through process optimization, automation, and tool adoption.
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Own quality assurance initiatives that strengthen release predictability, reliability, and time-to-market.
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Stay up to date with the latest QA trends, tools, and technologies, and integrate relevant advancements into the QA practice.
Required:
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Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
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10+ years of experience in software quality assurance, with at least 3–5 years in a QA leadership or managerial role.
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Strong knowledge of QA methodologies, processes, and best practices (manual and automation).
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Experience with test management tools (e.g., JIRA, TestRail, Zephyr, ALM).
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Proven ability to manage and scale QA teams, driving both people and process excellence.
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Strong leadership, problem-solving, and decision-making skills.
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Excellent communication and stakeholder management abilities.
Preferred:
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Hands-on experience with test automation frameworks and tools (e.g., Selenium, Cypress, Playwright, TestNG, JUnit).
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Knowledge of CI/CD pipelines and QA integration into DevOps.
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Experience in Agile/Scrum environments and familiarity with SAFe or other scaled Agile frameworks.
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Certification in Quality Assurance/Testing (e.g., ISTQB, CSTE, CSQA) or Project Management (PMP, CSM) is a plus.
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Exposure to cloud platforms (AWS, Azure, GCP) and testing strategies for SaaS-based applications.
Location:
DGS India - Bengaluru - Manyata N1 Block
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
