Job Requirements
The Team Lead is responsible for managing and guiding a team to achieve business objectives, drive sales performance, ensure excellent customer service, and maintain smooth day-to-day operations. The role involves coaching team members, monitoring performance, and fostering a productive work environment.
- Lead, motivate, and supervise the team to achieve assigned targets.
- Monitor individual and team performance and provide regular feedback.
- Ensure high levels of customer satisfaction and service excellence.
- Allocate tasks and manage daily operational activities.
- Conduct team briefings and training sessions to enhance productivity.
- Track KPIs, prepare reports, and share performance updates with management.
- Resolve customer escalations and operational issues effectively.
- Ensure compliance with company policies, processes, and quality standards.
- Support recruitment, onboarding, and development of team members.
- Graduate in any discipline.
- 7-15 years of experience in team handling, sales, customer service, or operations.
- Prior experience in retail, customer service, or field operations preferred.
- Team Management & Leadership
- Communication & Interpersonal Skills
- Problem-Solving & Decision-Making
- Customer Relationship Management
- Performance Management
- MS Office & Reporting
- Strong leadership and people management skills.
- Target-oriented with a proactive approach.
- Ability to work in a fast-paced environment.
- Excellent communication and stakeholder management skills.
We are seeking for candidates having experience in Jewellery Sales.
