We are seeking a highly motivated
c to join our Infrastructure team. This is a hands-on role for someone who enjoys
day-to-day infrastructure operations (servers, storage, tickets) and is
passionate about transforming manual processes into intelligent, automated workflows using GenAI and modern automation platforms.
The ideal candidate has a strong
engineering and scripting background, thrives in collaborative environments, and is excited to work closely with infrastructure engineers and team leads to understand how work gets done today—and then automate it.
This role blends
traditional infrastructure operations with
next‑generation automation, making it ideal for someone who wants to shape the future of infrastructure operations using platforms such as Power Platform, Tines, and GenAI tools (e.g., Claude).
Key Responsibilities
Infrastructure Operations (Core)-
Perform day-to-day infrastructure operations, including:
- Server provisioning and builds (Windows/Linux)
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Storage administration and lifecycle tasks
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Incident, request, and problem tickets via ITSM platforms
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Support operational hygiene such as patching, compliance checks, renewals, and standard infra maintenance
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Participate in on-call rotations and operational escalations as required
Automation & GenAI Enablement (Primary Focus)-
Identify repetitive, manual, or error-prone infrastructure processes and automate them end-to-end
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Work directly with infrastructure engineers, SMEs, and team leads to:
- Understand current-state processes
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Map workflows and decision points
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Translate them into automated and AI-assisted solutions
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Design and build automation using:
- Microsoft Power Platform (Power Automate, Logic Apps, Copilot Studio)
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Tines for event-driven and security/infrastructure workflows
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GenAI tools (e.g., Claude, Copilot) for decision support, ticket enrichment, summarization, and remediation logic
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Integrate automation with infrastructure and ITSM tools (ServiceNow, scripting engines, APIs, schedulers)
Engineering & Scripting-
Develop and maintain scripts and automation using:
- PowerShell (primary)
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Python, Bash, or similar languages (as applicable)
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Build reusable automation components, libraries, and templates
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Implement guardrails, logging, error handling, and rollback mechanisms
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Create documentation, runbooks, and knowledge articles for automated workflows
Collaboration & Continuous Improvement-
Partner with cross-functional teams (server, storage, network, security, endpoint) to standardize and automate shared workflows
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Continuously look for opportunities to apply AI for:
- Ticket triage and enrichment
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Root cause analysis
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Compliance drift detection
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Infrastructure lifecycle insights
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Track and communicate automation outcomes (time saved, risk reduced, ticket volume decreased)
