Job Title: Patient Relationship Officer
We are looking for a calm, compassionate and responsible Patient Relationship Officer to support patients throughout their healthcare journey.
Key Responsibilities:
- Speak with patients and leads, understand their medical needs and guide them appropriately.
- Explain treatment options, hospital processes, estimated costs and next steps in a simple and clear manner.
- Coordinate appointments, consultations, reports and hospital visits.
- Accompany patients to hospitals when required and support them during admission, consultation or treatment.
- Maintain regular follow-up with patients and their families.
- Handle sensitive situations with patience, empathy and professionalism.
Requirements:
- Good communication and interpersonal skills.
- Ability to understand and explain basic medical information.
- Calm, composed and patient-focused approach.
- Willingness to travel locally and visit hospitals when needed.
- Healthcare, hospital coordination or patient counselling experience will be preferred.
Pay: ₹14,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
Education:
Experience:
- Healthcare management: 1 year (Required)
Location:
- Kolkata, West Bengal (Preferred)
Willingness to travel:
Work Location: On the road
