About the Role
We are looking for an experienced Team Lead – Presales to lead a team of Career Specialists responsible for student enrollments for online and offline learning programs. The ideal candidate will have strong team management skills, a proven sales background, and the ability to drive conversions while ensuring an exceptional customer experience.
Key ResponsibilitiesTeam Leadership
- Lead, coach, and mentor a team of Career Specialists to achieve enrollment and revenue targets.
- Monitor individual and team performance through regular reviews and feedback.
- Conduct team meetings, training sessions, and coaching to improve sales effectiveness.
- Handle customer escalations and support the team in resolving complex cases.
- Ensure adherence to company policies, processes, and sales timelines.
Sales & Lead Management
- Drive student enrollments through inbound and outbound sales activities.
- Ensure timely follow-up and effective conversion of assigned leads.
- Monitor daily, weekly, and monthly sales targets and team productivity.
- Handle high-priority leads and support the team in closing key opportunities.
- Improve conversion rates through effective sales strategies and coaching.
Operations & Reporting
- Monitor call quality, CRM hygiene, lead management, and sales metrics.
- Maintain accurate MIS reports and sales dashboards.
- Analyze team performance and implement corrective action plans.
- Ensure data accuracy and timely reporting to management.
Cross-Functional Collaboration
- Work closely with Marketing, Operations, and Academic teams to enhance customer experience.
- Support recruitment, onboarding, and training of new team members.
- Share market insights and customer feedback to improve sales processes.
Desired Candidate Profile
- Bachelor's or Master's degree (B.Com, BBA, MBA, or equivalent).
- 3–5 years of experience in Inside Sales, Business Development, or Education Sales.
- Minimum 1–2 years of experience leading a sales or presales team.
- Strong experience in telesales, lead conversion, and target-driven environments.
- Hands-on experience with CRM tools and MS Office (Excel, Word, Outlook, PowerPoint).
- Experience in EdTech, Education, or IT Services is preferred.
- Excellent leadership, coaching, and people management skills.
- Strong communication, negotiation, and problem-solving abilities.
- Self-motivated, results-oriented, and capable of working in a fast-paced environment.
Why Join Us?
- Opportunity to lead a high-performing sales team.
- Performance-driven incentives and career growth opportunities.
- Collaborative and dynamic work environment.
- Continuous learning and leadership development.
Pay: ₹800,000.00 - ₹1,000,000.00 per year
Work Location: In person
