Job Description:
We are seeking a skilled and customer-focused Tally Support Executive to join our team and provide exceptional support for Tally Prime, our latest accounting and business management software. As a Tally Support Executive, you will be the primary point of contact for our valued customers, assisting them with technical issues, inquiries, and ensuring their seamless experience with Tally Prime.
Responsibilities:
- Customer Support: Respond promptly to customer inquiries through various channels, including phone, Remote, email, and chat, regarding Tally Prime functionalities, technical issues, and general queries.
- Troubleshooting: Diagnose and resolve customer issues related to Tally Prime, including software installations, configuration, data management, and troubleshooting errors.
- Remote Assistance: Provide remote support to customers, guiding them step-by-step to resolve issues and ensure their software is functioning optimally.
- Knowledge Base: Contribute to building and updating the knowledge base and FAQs to enable self-help for customers and enhance support efficiency.
- Escalation Management: Escalate complex issues to higher-level support or development teams, ensuring timely and effective resolution.
- Customer Training: Offer basic product training to customers to help them effectively use Tally Prime and leverage its full potential.
- Bug Reporting: Identify and document software bugs, forward them to the TallyHO team, and follow up on issue resolutions.
- Customer Feedback: Gather feedback from customers through Google Review or drafting mail to company, understand their pain points, and advocate for improvements in the product and support process.
- Documentation: Maintain comprehensive and accurate records of customer interactions, technical solutions, and resolutions in the ticketing system.
- Continuous Learning: Stay updated with Tally Prime updates, new features, and industry trends to provide the best support experience to customers.
- Customer Annual Contract Service: Track frequent customer calling for support and tell them to get in Annual Support Contract with minimal price for seamless support.
- Tally Implementation: Understand the Implementation Segment wise were time taking process is involved and same communicate with customer to pay for implementation charges.
- Google Review: End of the support call, make it mandatory to ask customer to leave a google review in order to boost our company Branding.
- Revenue Generation: One should understand that whenever & wherever found that customer requirement can be fulfilled by us then immediately should inform sales team to get the closure.
- TallyAWS or TallyCloud: One should offer Tally user to come online and experience the Tally on Cloud workflow.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
