Key Responsibilities
- Handle inbound and outbound international calls
- Address customer queries, concerns, and requests effectively
- Provide accurate information about products/services
- Maintain high levels of customer satisfaction
- Follow communication scripts and guidelines
- Update customer records in the system
- Meet daily/weekly call targets and quality standards
Requirements
- Experience in International Voice Process (preferred)
- Strong communication skills in English (verbal & written)
- Ability to handle high-volume calls
- Basic computer knowledge (MS Office, CRM tools)
- Flexible to work in night shifts / rotational shifts
- Good problem-solving and interpersonal skills
Pay: ₹30,000.00 - ₹55,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Ability to commute/relocate:
- Hebbal, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
- Have you handled international inbound calls
- Do you have a minimum of 2 years of experience in international voice calling?
Work Location: In person
