Sr. Manager, Infrastructure Engineering Operations
The Technology Solutions Infrastructure organization designs, builds, and operates the foundational platforms that power Williams-Sonoma, Inc. across corporate offices, retail locations, fulfillment operations, and customer-facing digital experiences. This includes compute, storage, virtualization, enterprise tooling, observability, networking, automation, and cloud infrastructure.
The India Technology Center plays a critical role in supporting global infrastructure operations through operational engineering, platform reliability, automation, and continuous service improvement initiatives. The team partners closely with global engineering organizations to improve operational scalability, platform stability, and engineering efficiency across enterprise technology platforms.
The Sr. Manager, Infrastructure Engineering Operations will lead operational engineering teams within the India Technology Center responsible for Windows, Linux, storage, enterprise tools, virtualization, and infrastructure platform operations.
This role combines technical leadership, operational governance, engineering execution, automation enablement, and people management. The ideal candidate will be an experienced infrastructure engineering leader with strong enterprise infrastructure expertise, a passion for operational excellence, and the ability to build high-performing teams.
This leader will help scale modern infrastructure engineering practices focused on reliability, automation, observability, and end-to-end platform ownership. The role will work closely with global engineering leaders and peer teams to establish consistent engineering standards, operational governance, technology roadmaps, and execution practices across geographically distributed teams.
The role requires a technically strong leader who can actively participate in operational discussions, incident management, infrastructure strategy, engineering reviews, automation initiatives, and architectural decision support.
This role reports to the Director, Technology Solutions Infrastructure.
You're excited about this opportunity because you will...
Provide technical leadership and operational direction across Windows, Linux, virtualization, storage, enterprise tooling, and automation platforms.
Lead technical discussions on operational risk, infrastructure reliability, automation strategy, incident management, and platform readiness.
Drive operational excellence initiatives focused on reliability, scalability, automation, observability, and engineering consistency.
Partner with architects, senior engineers, cybersecurity, cloud, and platform engineering teams to improve infrastructure reliability and operational maturity.
Own operational governance processes including incident management, change management, escalation management, and continuous service improvement.
Improve service reliability, MTTR, monitoring effectiveness, operational documentation, and engineering consistency.
Mentor engineers through technical coaching, operational leadership, and engineering best practices.
