Experience: 2-4 Years
Location: Hyderabad / Indore / Mumbai
We are looking for a Client Relationship Management Analyst with experience in Commercial Banking and Trade Finance Operations. The role involves managing client mandates, ensuring compliance with regulatory requirements, coordinating with cross-functional teams, and delivering exceptional client service while maintaining operational excellence.
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Act as primary contact for mandate-related client queries and escalations.
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Coordinate with Relationship Managers, Legal, Compliance, Risk, Operations, and Technology teams.
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Provide timely updates to stakeholders on mandate processing status.
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Manage aging cases and ensure prompt resolution of escalations.
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Process new mandates, amendments, renewals, and removals within defined SLAs.
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Ensure documentation accuracy and completeness.
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Monitor operational KPIs and service metrics.
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Conduct root cause analysis and implement corrective actions.
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Ensure adherence to regulatory and internal policy requirements.
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Support audit reviews and compliance assessments.
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Maintain risk registers and track remediation actions.
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Participate in RCSA and control review activities.
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Identify opportunities for automation and workflow optimization.
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Drive process efficiency initiatives to improve turnaround times.
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Support system enhancements, migrations, and transformation projects.
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Prepare business impact assessments and post-implementation reviews.
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Bachelor's Degree in any discipline.
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2–4 years of experience in Commercial Banking, Trade Finance, Banking Operations, or Client Servicing.
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Strong understanding of banking documentation and mandate governance.
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Experience managing operational risk and compliance requirements.
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Excellent communication and stakeholder management skills.
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Ability to manage multiple priorities in a fast-paced environment.
