KEY RESPONSIBILITIES
1. Patient Coordination
- Receive and guide patients attending Panchakarma therapies.
- Explain therapy schedules, timings and basic departmental protocols.
- Coordinate patient movement between consultation, therapy and other departments.
- Address routine patient queries and escalate complaints when required.
2. Therapy Scheduling
- Schedule and manage Panchakarma therapy slots as advised by the physician.
- Coordinate daily therapy schedules with therapists and treatment rooms.
- Make necessary changes in schedules based on doctor instructions or patient requirements.
- Ensure patients receive therapies according to the prescribed schedule.
3. Billing & Payment Coordination
- Prepare and verify Panchakarma therapy bills.
- Coordinate advance payments, package billing and additional therapy charges.
- Verify billing details and maintain proper records.
- Coordinate with the Accounts/Billing Department for discrepancies.
4. Documentation & Records
- Maintain patient therapy records and daily treatment schedules.
- Update patient information in the hospital software/system.
- Maintain proper documentation of completed and pending therapies.
- Ensure confidentiality and accuracy of patient information.
5. Coordination with Doctors &Therapists
- Communicate doctor instructions regarding therapy schedules and modifications.
- Inform therapists about new, revised or cancelled therapy orders.
- Coordinate special instructions, precautions and treatment changes.
6. Daily Department Operations
- Maintain the Panchakarma desk and related records in an organized manner.
- Monitor therapy attendance and pending sessions.
Panchakarma Department – Job Description
- Prepare daily reports as required by the supervisor/management.
- Coordinate with OPD, IPD, Pharmacy, Billing, Nursing and other departments when required.
7. Patient Service & Hospitality
- Maintain professional and courteous communication with patients and attendants.
- Assist patients with scheduling-related concerns and departmental information.
- Handle patient feedback professionally and report unresolved issues to the supervisor.
REQUIRED SKILLS
- Good communication and patient-handling skills
- Basic computer and hospital software knowledge
- Knowledge of Panchakarma therapy scheduling and documentation
- Billing and cash-handling awareness
- Good coordination and teamwork
- Time-management and multitasking skills
- Ability to maintain patient confidentiality
- Knowledge of basic hospital protocols and documentation
PERFORMANCE EXPECTATIONS
- Accurate therapy scheduling and billing
- Minimum scheduling errors
- Timely coordination between doctors and therapists
- Proper maintenance of patient records
- Smooth patient flow and service delivery
- Timely completion of daily reports
- Professional handling of patient queries and complaints
CTC: INR 20,000 (Per month)
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Are you comfortable with Shalimar bagh location?
- Are you comfortable with the budget 20k (Per month )
Work Location: In person
