Required Skills
2–8 years of relevant experience in Canadian Tax Support / Tax Customer Support / Tax Operations.
Strong knowledge of Canadian taxation and tax processes.
Proven experience in direct client/customer handling.
Strong experience managing customer and operational escalations.
Experience managing a team or acting as a team lead.
Experience in workflow/queue management.
Strong understanding of operational metrics, SLA/TAT, productivity, and quality.
Experience preparing MIS, reports, dashboards, or operational metrics.
Excellent communication and stakeholder-management skills.
Strong analytical, decision-making, and problem-solving abilities.
Ability to coach and mentor team members.
Strong organizational and multitasking skills.
Candidates should be comfortable working the above schedule, particularly during the Canadian tax busy season.
Pay: ₹500,000.00 - ₹900,000.00 per year
Benefits:
- Flexible schedule
- Provident Fund
Work Location: Remote
