We are looking for a friendly, motivated, and reliable Customer Service Representative to join our fully remote team. In this role, you will be the primary point of contact for our customers, handling all inquiries and support exclusively through email.
Responsibilities:
- Respond to customer emails in a timely, professional, and courteous manner
- Resolve product or service issues by clarifying customer concerns and providing clear written solutions
- Maintain accurate records of customer interactions and follow-up correspondence
- Follow up via email to ensure customer issues have been fully resolved
- Collaborate with internal teams to escalate complex issues when needed
- Meet or exceed performance targets including response time and customer satisfaction scores
Requirements:
- High school diploma or equivalent; associate or bachelor's degree preferred
- 1+ years of customer service experience, preferably in an email-based support role
- Excellent written communication skills with strong attention to detail
- Strong problem-solving and multitasking abilities
- Proficiency with computers and ability to learn new software quickly
- Reliable internet connection and a quiet home workspace
What We Offer:
- Fully remote position with flexible scheduling
- Fixed monthly salary
- Supportive team environment
Pay: ₹10,000.00 - ₹30,000.00 per month
Work Location: Remote
